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Float Edwardsville Policies & Terms of Service
 

Mobile Messaging Terms of Service

 

Effective Date: November 10, 2026

Last Updated: November 10, 2026

 

These Mobile Messaging Terms of Service ("Terms") govern the Application-to-Person 10-Digit Long Code (A2P 10DLC) text messaging program operated by Float Edwardsville ("we," "us," or "our"), located at 224 S Buchanan Street, Edwardsville, IL 62025. By providing your mobile phone number and opting into our messaging service, you agree to these Terms.

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1. Program Description & Purpose

Float Edwardsville operates an SMS and MMS notification service to communicate directly with our clients. Message categories include:

  • Transactional & Operational Notifications: Appointment confirmations, reminders, intake paperwork requests, schedule modifications, and arrival instructions.

  • Customer Support: Direct, two-way communication regarding questions, rescheduling, or booking inquiries.

  • Promotional & Marketing Messages: Announcements regarding membership specials, seasonal packages, event alerts, or studio discounts (delivered only to users who provide express written consent for marketing communications).

2. User Consent & Opt-In

You may opt in to receive text messages from Float Edwardsville through methods including, but not limited to:

  • Checking an unchecked opt-in checkbox on online booking, intake, or contact forms.

  • Providing written consent on printed or digital intake waivers at our studio.

  • Verbally consenting to SMS reminders during direct phone or in-person scheduling.

  • Sending an inbound keyword or inquiry directly to our phone number (618-307-9888).

Consent to receive marketing text messages is not a condition of purchasing any service, membership, or product from Float Edwardsville.

3. Message Frequency

Message frequency varies based on your appointment bookings and interactions with our studio:

  • Appointment-related messages typically occur 24 to 48 hours prior to your scheduled session and on the day of service.

  • Promotional messages (if opted in) are generally limited to no more than 2 to 4 messages per calendar month.

4. Cost and Carrier Disclosure

  • Message and data rates may apply for any messages sent to you from us and to us from you, depending on your mobile phone carrier and wireless service plan.

  • Float Edwardsville does not charge a separate fee for sending or receiving text messages.

  • Supported major carriers include AT&T, Verizon, T-Mobile, Sprint, and other independent regional telecommunication providers. Carriers are not liable for delayed or undelivered messages.

5. How to Opt Out (Cancellation)

You can cancel the SMS service at any time:

  • Reply STOP, CANCEL, END, UNSUBSCRIBE, or QUIT to any text message received from Float Edwardsville.

  • Upon texting STOP, you will receive one single confirmation SMS confirming that you have been unsubscribed. After this confirmation, you will receive no further text messages unless you re-enroll or schedule a new service requiring operational alerts.

6. Customer Support & Assistance

For help or information regarding our messaging program:

7. Privacy and Data Sharing Protections

Your privacy is paramount to us. All information gathered through our text messaging program is handled in accordance with our Privacy Policy:

  • No Third-Party Sharing: Mobile phone numbers, opt-in consent records, and personal customer data will never be sold, rented, leased, traded, or shared with third parties or affiliates for marketing or promotional purposes.

  • Telecommunications data is shared solely with designated software vendors and aggregators strictly necessary to deliver operational SMS messages on our behalf.

8. Changes to These Terms

Float Edwardsville reserves the right to amend or update these Mobile Messaging Terms of Service at any time. Any changes will become effective immediately upon posting to our website or notifying you via our standard communication channels.

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Privacy Policy

 

Effective Date: November 10, 2026

Last Updated: November 10, 2026

 

Float Edwardsville ("we," "us," or "our") operates the website and text messaging services associated with our wellness center located at 224 S Buchanan Street, Edwardsville, IL 62025. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our location, use our website, or interact with our mobile communication channels, including our Application-to-Person 10-Digit Long Code (A2P 10DLC) text messaging programs.

 

1. Information We Collect

We collect information directly from you when you book an appointment, purchase services or gift cards, sign a waiver, or opt in to receive text message communications from us.

This information may include:

  • Contact Information: First and last name, mobile phone number, email address, and billing address.

  • Service Details: Appointment history, float preferences, and session notes.

  • Transactional Information: Payment details processed through our secure third-party payment gateways.

  • SMS Program Data: Text messaging opt-in consent records, delivery statuses, and inbound message contents.

2. How We Use Your Information

We use the information collected for everyday business purposes, including:

  • Scheduling, confirming, and managing your float, sauna, or wellness sessions.

  • Sending transactional notifications such as appointment reminders, intake forms, receipt confirmations, and operational updates.

  • Providing customer support and responding directly to your inquiries.

  • Sending promotional offers, membership announcements, and special event notices (only if you have explicitly opted in to marketing messages).

3. A2P 10DLC SMS Privacy & Data Sharing Protections

We take mobile data privacy seriously and adhere strictly to carrier and telecommunication compliance standards regarding Application-to-Person text messaging:

  • Strict Non-Sharing Policy: We do not sell, rent, lease, trade, or share your mobile phone number, SMS opt-in status, or text messaging consent records with any third parties or affiliates for their own marketing or promotional purposes.

  • Service Providers: Your mobile information is only shared with our direct telecommunications service providers, SMS aggregators, and appointment booking software strictly to deliver our text messages and manage your bookings. These third parties are bound by strict confidentiality and data-processing agreements.

  • Consent Exclusion: Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances.

4. SMS Opt-In & Opt-Out Terms

  • Opting In: By providing your mobile number during booking, on intake waivers, or via our web forms and explicitly checking the SMS consent box, you authorize Float Edwardsville to send appointment reminders, account notices, and operational updates via SMS. Message and data rates may apply. Message frequency varies depending on your appointment schedule.

  • Opting Out: You may cancel text messaging at any time. To stop receiving SMS communications, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message you receive from us. You will receive one final confirmation message confirming your removal from the list.

  • Assistance: For SMS help or questions, reply HELP to any text message, call us directly at 618-307-9888, or email info@floatedwardsville.com.

5. Data Security

We implement appropriate administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or alteration. Access to customer records is restricted solely to authorized personnel who require the data to perform customer care and business operations.

6. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices or legal requirements. Any modifications will be posted to this page with an updated "Last Updated" date.

7. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy or our messaging practices, contact us at:

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